PERFORM

For general enquiries please get in contact via our Enquiry Form and we will get back to you within 48 hours. We use the Equigate App to manage all client communication, appointments, reports and invoicing. We ask all clients to join us if you can by downloading the app and registering your details. If not, communications will be sent by email. For urgent enquiries please call or Whatsapp Kim directly on 07850929275.

Payment for services are due on the day of appointment by cash, card, bank transfer, or automated through GoCardless. All treatment packages are due upfront to receive the package price discount. If you sign up to one of our annual treatment packages you are able to spread the cost through monthly standing order payments. Any additional charges such as Travel will be billed at time of appointment. Bank Transfers are preferred over card payments for all bills over £100. Account name: Performance Animal Physiotherapy Account number: 59551824 Sort Code: 04-03-33 Alternatively, payments can be automated through GoCardless auto payment. Sign up here to authorise PAP to request payments after treatments.

It is important in order to make the assessment and treatment as efficient as possible that your horse is clean and dry ready for the appointment. This is because it is very hard to properly palpate through a damp or dirty coat. Feet that have been washed off are find but if whole legs need to be washed off, please try to do this in advance of your appointment so they can dry. I generally advise you to exercise your horse before a physiotherapy treatment when possible rather than after, but just let me know at time of appointment if you do plan/need to ride later that day and I will adjust treatments accordingly. I always aim to make the horse feel better and not worse so a day off after is not always necessary. I may adjust the amount of manual therapy is done and suggest using INDIBA as the base of treatment when exercise/performance of the horse is required directly after or in subsequent days. If your horse just has an INDIBA treatment (for performance/mainten Please ensure there is a quiet, safe area for the treatment to take place, such as a stable or tie-up area. If there is no indoor space, appointments may have to be rescheduled in the event of bad weather.

In most circumstances yes you can claim the cost of physiotherapy from your insurance. However you should always check with your insurer before booking that your claim will be approved and balance available to you. Physiotherapy usually comes under 'complementary therapy' or comes out of total vet fees balance. All payments for services are to be paid directly to PAP at time appointment. It is your responsibility to make sure you have funds available before booking, and you claim the costs back. Most insurers require a form to be filled out by the therapist for you to be able to claim back costs. Please forward this form in good time before your appointment.

Yes, I regularly attend both national and international events across the country and abroad. Physiotherapy and INDIBA can both be utilised during competitions and away shows before, during and after events. I am a registered FEI Permitted Equine Therapist (PET) meaning I have been referred by an FEI vet and passed an exam allowing me to attend and treat horses at FEI international events.

You can find your nearest practitioner by visiting the INDIBA website and putting in your postcode.